TRANSWORLD GLS (SINGAPORE) PTE. LTD. is hiring a Full time hours Customer Service Staff role in Bukit Merah, Singapore. Apply now to be part of our team.

Job Title: Customer Service Officer / Executive
Location: Lower Delta, Singapore
Employment Type: Full-Time
Industry: Freight Forwarding / Logistics
Salary: $2,400 - $3,400 per month
Working Hours: Monday to Friday, 9:00am - 6:00pm

Availability: Urgent hire - able to start on short notice preferred

About the Role

We are seeking a proactive and customer-focused Customer Service Officer / Executive to join our forwarding team. You will play a key role in providing shipping solutions for customers, ensuring smooth coordination for import and export shipments, and delivering excellent service from booking to delivery.

Key Responsibilities

Customer Engagement & Support

• Serve as the main point of contact for inquiries, bookings, and shipment tracking
• Build strong client relationships through regular and clear communication

Shipment Coordination

• Coordinate with transporters, permit declaring agents, and carriers
• Monitor shipments and provide real-time updates to customers

Complaint & Issue Resolution

• Handle customer feedback professionally and resolve issues promptly

Documentation & Compliance

• Prepare and verify shipping documents to meet customs and regulatory requirements

Billing & Invoicing

• Process invoices accurately and follow up on payments
• Liaise with the finance team to resolve billing discrepancies

Sales Support

• Assist sales team with rate quotations, follow-ups, and post-booking coordination

Recordkeeping & Process Improvement

• Maintain accurate shipment records for operations and audits
• Suggest improvements to enhance customer experience and efficiency

Requirements

• Minimum O Level education
• 1 year of relevant work experience preferred (logistics/freight forwarding an advantage) - entry-level candidates with strong willingness to learn will be considered
• Knowledge of sea and air freight procedures is preferred (training provided for entry-level)
• Positive attitude, good communication skills, and able to manage customer disputes effectively
• Knowledge of costing/pricing is an advantage
• Able to work independently and as part of a team in a fast-paced environment
• Proficiency in English and Mandarin (to liaise with Mandarin-speaking customers and partners)
• Singaporeans and PRs only