A Client Relationship Manager (CRM) is a professional responsible for building, maintaining, and strengthening relationships with a company's clients or customers. This role is central to ensuring client satisfaction, loyalty, and long-term engagement, ultimately contributing to business growth and retention.

Key Responsibilities

• Client Engagement: Act as the main point of contact for clients, responding to inquiries, addressing concerns, and providing solutions.
• Account Management: Manage client accounts, understand their needs, and ensure that products or services meet their expectations.
• Retention & Loyalty: Develop strategies to retain high-value clients and increase customer satisfaction.
• Cross-functional Collaboration: Work closely with sales, marketing, product, and support teams to deliver seamless client experiences.
• Reporting & Feedback: Track client metrics, gather feedback, and provide insights to improve services or offerings.

Required Skills

• Strong interpersonal and communication skills
• Problem-solving and conflict-resolution abilities
• Organizational and time-management skills
• Sales or business development experience (often preferred)