Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking a proactive and detail-oriented IT Support Program Engineer ideally with past experience in IT support / operations. This role involves Level 1 support, service delivery coordination across applications, servers, and network infrastructure, as well as IT asset management and IMAC (Install, Move, Add, Change) services. The ideal candidate should possess a foundation in IT operations and demonstrate strong coordination and reporting skills.

Key Responsibilities:

• Manage service delivery for applications, servers, and network infrastructure.
• Support project and change requests with relevant technical input.
• Coordinate and submit project-related reports for the PMO team.
• Prepare and maintain accurate management reports, documentation, and correspondence.
• Maintain and update IT asset inventory, including tagging and tallying of assets.
• Execute IMAC services for end-user computing and infrastructure equipment.
• Liaise with internal teams and external vendors to ensure seamless IT operations.

Requirements:

• Diploma or degree in Information Technology or a related field.
• Possess relevant IT experience in support or operations.
• Basic knowledge and hands-on experience across IT infrastructure and systems.
• Strong organizational and documentation skills.
• Ability to multitask and manage priorities effectively.
• Experience in IT asset management and IMAC services is a strong advantage.