Customer service cum Admin
U GATEWAY PTE. LTD.
2 hours ago
Posted date2 hours ago
N/A
Minimum levelN/A
Key Responsibilities:
Requirements:
Skills Needed:
- Handle incoming calls, messages, and emails from customers.
- Follow up with existing customers to ensure satisfaction and repeat business.
- Process and track orders, returns, and exchanges.
- Update payments and generating basic report
- Maintain accurate customer records and update CRM system.
- Resolve complaints promptly and professionally.
- Support sales team with account management and event coordination when needed.
- Have basic knowledge of shoppee and lazada
Requirements:
- Minimum GCE 'O' Level / Diploma or equivalent.
- 1-2 years of experience in customer service or sales support preferred.
- Good communication and interpersonal skills.
- Able to multitask and work under pressure.
- Proficient in Microsoft Office and basic computer skills.
- Able to use microsoft excel with function like vlookup
Skills Needed:
- Communication Skills - clear, polite, and confident in both spoken and written communication.
- Problem-Solving Skills - ability to handle customer issues calmly and effectively.
- Organizational Skills - able to manage multiple tasks and maintain accurate records.
- Relationship Management - able to build trust and rapport with customers.
- Teamwork - able to coordinate with sales, marketing, and operations teams.
JOB SUMMARY
Customer service cum Admin
U GATEWAY PTE. LTD.
Singapore
2 hours ago
N/A
Full-time
Customer service cum Admin