Job Description

• To manage the CS team, and performing the roles of the CS during peak hours & absence of any CS.

• Responsible for providing day-to-day customers services queries and request via phone and email.

• Able to communicate complex questions in a relatable and understandable manner.

• Ensure that customer service transactions and inquiries are handled promptly and accurately.

• Ability to work independently manages cases, including maintaining accurate and proper records.

• Responsible for the management of change, quality assurance and change management for assigned projects.

• Implement procedures and processes in accordance with laid down guidelines.

• Generate CS calls & emails statistics reports.

Requirement

• Min Diploma/ A level/O level

• Min 2 years of experience as a customer service personnel

• Strong communication skills, leadership abilities, empathy towards customers and team members, problem-solving skills, the ability to motivate and train employees, and a commitment to continuous service improvement.

• Proficient in computer skills

Reporting to Operations Senior Manager

Salary Range: $3,300 to $3,800

Work Location: Jalan Bukit Merah