About the Role:
End User Services is the frontline IT support team responsible for ensuring a smooth digital experience for all employees. This team focuses on delivering user-centric services, supporting day-to-day IT operations, and measuring success through service-level objectives and user satisfaction.

Key Responsibilities:

• Provide on-site and deskside IT support at the HQ and various remote locations.
• Set up and configure laptops and desktops, including BitLocker and FileVault recovery processes.
• Perform troubleshooting and deployment of endpoint devices (laptops, desktops, peripherals).
• Use remote support tools (e.g., BeyondTrust) to assist users effectively.
• Participate in rollout projects such as OS upgrades, tech refresh, and security tool implementations.
• Communicate clearly with users across different departments and levels.
• Carry out other related IT support duties as assigned.

Requirements:

• At least 1 year of experience in desktop, field, or end-user IT support.
• Strong knowledge of Windows OS, macOS, and Google Workspace.
• Experience with endpoint encryption tools like BitLocker and FileVault.
• Familiarity with remote support platforms such as BeyondTrust.
• Willingness to travel for on-site support.
• Strong communication skills and ability to work with users at all levels.
• Proven problem-solving skills and ability to work independently in a fast-paced environment.

Attributes We're Looking For:

• Positive, team-oriented mindset with a passion for customer service.
• Strong interpersonal and communication skills.
• Composed and patient when handling technical issues under pressure.
• A proactive approach and willingness to go the extra mile.
• Demonstrated track record of providing effective and reliable end-user IT support.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability