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Customer Support (Contract 6 months)

Job post no longer accepts applications

EXPLORER ACADEMY LEARNING GROUP PTE. LTD.
Customer Support Associate

About the Role

We're looking for a proactive and service-oriented Customer Support & Engagement Executive to join our team. In this role, you will be the bridge between our academic programmes and the parents/students we serve-ensuring a positive experience at every touchpoint while contributing to operational excellence and enrolment growth.

You'll collaborate across departments to manage customer interactions, support academic operations, and drive meaningful parent engagement in a fast-paced, education-focused environment.

Key Responsibilities

Customer Engagement & Consultation
  • Develop strong understanding of the organisation's academic programmes and internal processes
  • Act as a key consultant to existing and prospective parents recommending suitable academic programmes and guiding their enrolment decisions
  • Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

Feedback & Relationship Building
  • Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
  • Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

Enrolment & Lead Generation
  • Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
  • Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

Operational Support
  • Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
  • Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

Process Improvement
  • Identify inefficiencies in customer touchpoints and suggest improvements to drive satisfaction and internal efficiency
  • Contribute to developing SOPs and scalable service processes as the company grows


Requirement:
  • Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
  • Exceptional communication and interpersonal skills to build rapport and credibility with customers
  • Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
  • Organised and have a keen eye for detail.
  • Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
  • Knowledge of and experience with CRM and customer relationship management (plus point)
  • Able to work 4 weekdays and 1 weekend.

Details
  • Onsite role based in Singapore
  • 4 weekdays & 1 Weekend OR 2 weekday & 2 Weekend

Weekday: 12-9pm

Weekend: 9-6pm
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JOB SUMMARY
Customer Support (Contract 6 months)
EXPLORER ACADEMY LEARNING GROUP PTE. LTD.
Singapore
a month ago
N/A
Contract / Freelance / Self-employed

Job post no longer accepts applications
Customer Support (Contract 6 months)

Job post no longer accepts applications