Customer Service:

• Handle incoming calls and emails from customers, addressing their inquiries, concerns, and providing accurate product/service information.

. Manage customer onboarding process

• Assist customers in a courteous and professional manner, ensuring exceptional service and satisfaction.

• Provide after-sales support, troubleshoot issues, and collaborate with relevant departments to ensure prompt resolution.

• Perform daily transaction checking.

• Consolidate customer settlement report.

• Maintain accurate records of customer interactions, transactions, comments, and feedback in the company's database.

• Generate reports and summaries as required by management.

Ad Hoc Duties:

• Support various departments with administrative tasks as needed.

• Assist in organizing company events, meetings, and conferences.

• Participate in process improvement initiatives to enhance customer service efficiency and effectiveness.

Qualifications:

• Minimum Higher NITEC, Diploma in Business, accouting or a related field

• Proven experience in customer service and accounting roles is preferred.

• Excellent verbal and written communication skills in English and Mandarin.

• Strong interpersonal skills and ability to build rapport with customers.

• Detail-oriented and organized with the ability to manage multiple tasks efficiently.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).

• Ability to adapt to changing situations and work effectively in a fast-paced environment.

• Prior experience in customer service is a plus.

MCTPay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.