Customer Experience Representative
THALES SOLUTIONS ASIA PTE. LTD.
2 days ago
Posted date2 days ago
N/A
Minimum levelN/A
Responsibilities:
Customer Management -
Quotation Management -
Repair Order Management -
Job Requirements:
Customer Management -
- Build/Improve customer intimacy, perceptions & satisfaction level
- Proactively finding solutions to fulfil customers' orders and for Customers requests/complaints
- Work with Irvine/Orlando Team (Program, Warranty, PSE, CSM & Supply Chain) and Repair Shop to resolve issues
- Update & Upkeep of Customer Profile/Matrix
- Prompt answering to customers' queries
Quotation Management -
- Timely generation and update of Distribution (LRU & SRU/PPT) RFQ & PO details in Salesforce/SAP
- Timely generation of quotation via Salesforce/PartEdge/SAP.
- Timely quote approvals to be given to Workshop
- Ensure competitive Quotations are generated
- Follow-up on quotation approvals with customers
- To work with France/Orlando on any pricing and/or warranty issues
Repair Order Management -
- Handle Expedites/AOG situation
- Identify alternative solutions to fulfil customers' orders to avoid a Miss
- Ensure timely delivery of orders to the customers
- Ensure order backlog level is at targeted level
- Familiarize with contractual obligations for customers on contract with us
- Timely generation of reports to Customers/Program Managers
Job Requirements:
- Min. "A" level or Diploma
- Candidates without prior experience are also welcome to apply
- Relevant working experience in customer service function in Aerospace Maintenance Repair & Overhaul (MRO) environment would be an advantage
- Knowledge of Microsoft Office applications, especially Excel
- Familiar with SAP would be an advantage
- Excellent written and oral communication skills
JOB SUMMARY
Customer Experience Representative
THALES SOLUTIONS ASIA PTE. LTD.
Singapore
2 days ago
N/A
Contract / Freelance / Self-employed
Customer Experience Representative