IT Support
AEDAS PTE. LTD.
2 days ago
Posted date2 days ago
N/A
Minimum levelN/A
Level 1 (L1) Technical Support
PC Setup and Configuration
• Workstation Cloning and Imaging
- Serve as the first point of contact for users experiencing technical issues, either in person, via phone, email, or ticketing system.
- Troubleshoot and resolve basic hardware, software, network, and peripheral issues.
- Escalate unresolved or complex issues to Level 2/3 support teams as necessary.
PC Setup and Configuration
- Unbox, assemble, and install new desktop or laptop computers.
- Install and configure standard operating systems and software based on company specifications.
- Ensure proper installation of drivers, updates, and security patches.
- Set up user accounts, profiles, email, and access permissions in accordance with IT policies.
• Workstation Cloning and Imaging
- Use imaging tools to clone workstation setups for consistent deployment across teams.
- Maintain and update master images to reflect current software and system requirements.
- Ensure cloned systems are fully functional and compliant with IT standards.
JOB SUMMARY
IT Support
AEDAS PTE. LTD.
Singapore
2 days ago
N/A
Full-time
IT Support