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Customer Service Specialist


TY INNOVATIONS PTE. LTD.
2 days ago
Posted date
2 days ago
N/A
Minimum level
N/A
Full-timeEmployment type
Full-time
Job Scope:

- Support customer inquiries and troubleshoot complaints via various means (Emails/ Calls/ WA) in a timely manner
- Schedule arrangement for after sale servicing works & follow up through reminder calls or email
- Review the service/maintenance reports and verify all findings, risks and recommendations
- Respond to customer inquiries on repairs, spare parts, and other services
- Offering and sales of repairs, retrofits & spare parts
- Provide prices and prepare quotes for customers
- Update and maintain accurate records of customer interactions / databases
- Proactively monitor customer's orders and resolve issues before it becomes critical
- Work collaboratively with other internal departments to deliver customer's request(s)
- Build, maintain good relationship with our customers to ensure high customer satisfaction

Job Requirements:

- Excellent communication and interpersonal skills (Able to speak proficiently in different language)
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Related tags
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JOB SUMMARY
Customer Service Specialist
TY INNOVATIONS PTE. LTD.
Singapore
2 days ago
N/A
Full-time

Customer Service Specialist