Job Description:
We are seeking a dedicated Customer Service Manager to lead our customer service team and ensure a high level of satisfaction for our clients and guests. The ideal candidate will oversee daily customer interactions, resolve complaints efficiently, and develop strategies to improve overall service quality.

Key Responsibilities:

• Manage and supervise the customer service team
• Handle escalated customer issues and complaints professionally
• Develop and implement customer service policies and procedures
• Monitor service performance metrics and generate reports
• Train and motivate staff to deliver excellent customer experience
• Collaborate with other departments to improve service delivery
• Ensure timely response and follow-up with customers

Requirements:

• Minimum 2 years of experience in customer service management or a related role
• Strong leadership and communication skills
• Problem-solving ability and customer-oriented mindset
• Proficient in managing customer service software and tools
• Ability to work under pressure and handle difficult situations calmly
• Fluent in English; additional languages are a plus
• Singaporean or PR preferred