Customer Service Executive
5 days to apply
LEE HUAT YAP KEE PTE. LTD.
25 days ago
Posted date25 days ago
N/A
Minimum levelN/A
- Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
- To support OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations.
- Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
- Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
- Coordination with booking agents or ship operators for status of supply schedule / vessel loading
- Collaborate closely with the planner to ensure timely supply and coordination.
- Tally overall order received at the end of day to ensure no orders are missed out.
- Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
- Closing of job orders for billing once job is completed.
- Handle customer complaints, provide appropriate solution and alternatives
- Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction.
- Other duties as assigned.
Requirements:
- Good communication skills (both verbal & written)
- Capable to work independently and demonstrate a strong work ethic
- Demonstrate a positive attitude, showing flexibility and committment to being a supportive team player
- Able to analyze processes and identifying areas for improvement
- Capable of performing well under pressure during peak periods, and willingness to take on responsibility.
- GCE N Level, O Level or Professional Certificate
- 2-3 years experience in Logistic operations
- Proficient in MS Office
JOB SUMMARY
Customer Service Executive
LEE HUAT YAP KEE PTE. LTD.
Singapore
25 days ago
N/A
Full-time
Customer Service Executive
5 days to apply