Job Description

• Provide First-Level technical support to employees and customers via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Perform PC repairs, upgrades, and installations both onsite and offsite.
• Configure and troubleshoot hardware and software systems, including servers, networks, and peripherals.
• Conduct regular infrastructure checks and provide recommendations for improvements.
• Maintain and update system documentation and procedures.
• Install and maintain software applications, ensuring compatibility and system security.
• Assist with the procurement and inventory management of IT equipments and supplies.
• Provide training and guidance to users on the effective use of IT systems and tools.
• Escalate complex technical issues to higher-level support of external vendors as needed.
• Maintain a high level of customer service and communication throughout the support process.

Job Requirements

1. Diploma or Degree in Information Technology, Computer Science, or a related field.
2. Proven experience in an IT Support role.
3. Strong knowledge of Windows and Mac Operating Systems, as well as common software applications.
4. Experience with networking technologies and protocols.
5. Excellent problem-solving and troubleshooting skills.
6. Strong communication and interpersonal skills.
7. Ability to work independently and as part of a team in a fast-paced environment.
8. Good organizational skills and attention to details.
9. Certifications such as CompTIA A+, Network+, or similar are a plus.