JOB PURPOSE

The Telerecruiter is the first point-of-contact for blood donors at the Blood Donor Recruitment Programme, and performs a critical role in calling donors to book in appointments for them to give blood, recalling donors when blood stocks are low, and informing donors (including walk-in donors) of donation criteria and about key events and recognition programmes.

PRINCIPAL  ACCOUNTABILITIES

1. Perform tele-recruitment and appointment booking functions

2. Handle all incoming calls on appointment-booking, enquiries etc

3. Assist with the implementation of donor recognition programmes

4. Perform basic data entry and donation documentation

5. Assist with administrative duties as required

Experience:

● With customer service and administrative support background would be an added advantage

Required experience, skills, and knowledge:

● Exceptional verbal communication skills and the ability to engage and build rapport with diverse communities

● Good spoken English; ability to speak Mandarin/Malay/Tamil would be an added advantage

● Good phone manners and excellent customer service skills

● Good understanding of basic computer functions

● Proficiency in using communication tools, databases, and recruitment software

● Ability to adapt to changing priorities and a fast-paced work environment

● Detailed-oriented and responsible

● Good phone manner and customer service skills

● Willing to work on Saturdays / Sundays

● Students and retirees are welcome

Working hours: 10AM - 5PM, Mondays, Wednesdays, Saturdays