We are looking for Assistant Manager / Centre Manager to lead the operations of our Dementia Day Care Centre and ensure the smooth delivery of person-centred care that meets Ministry of Health (MOH) standards.

Operational Management

• Oversee the day-to-day functioning of the centre, ensuring compliance with regulatory and service standards.
• Ensure optimal client intake and centre utilisation within approved capacity.
• Supervise the coordination of client admissions, assessments, trials, and transport arrangements.

Care and Service Quality

• Lead the development and monitoring of Individual Care Plans (ICP) with support and in consultation with the care team.
• Track and evaluate client outcomes and satisfaction, ensuring continuous improvement.
• Uphold a high standard of client safety, hygiene, and wellness.

Team Leadership

• Manage, supervise and guide staff in delivering effective, person-centred care programmes.
• Assess training needs, organise staff training schedules, and onboard new recruits.
• Foster a supportive, collaborative work environment across multidisciplinary teams.

Client and Caregiver Engagement

• Maintain a high level of customer service and client/caregiver engagement.
• Provide timely updates on clients' health and progress.
• Offer financial counselling on suitable subsidies and service schemes.
• Hands-on in handling client and caregiver enquiries with timely and empathetic follow-up.

Programme Implementation

• Oversee planning and execution of centre activities and delivering programme excellence.
• Conduct regular case discussions with allied health professionals and nurses.
• Manage client behaviours associated with cognitive decline and dementia with appropriate strategies.

Centre Administration

• Oversee centre cleanliness and maintenance standards.
• Manage financial planning and budgeting processes.
• Maintain inventory of assets and consumables, ensuring efficient resource utilisation.

Strategic and Community Engagement

• Review programmes periodically to align with evolving eldercare/dementia care needs.
• Support HQ-driven or self-initiated improvement projects to enhance centre services.
• Build and lead a team of volunteers to support activity-based engagement.

Requirements & Qualifications:

• Bachelor's degree in nursing, social work, psychology, or gerontology related areas.
• Preferably holds a qualification in Nursing, Social Work or Eldercare (e.g. diploma or specialist certification).
• Minimum 3 years' experience in a healthcare setting providing care to Persons Living with Dementia.
• Strong communication and people management skills.
• Empathy, patience, and sincerity in serving frail seniors.

Only candidates who meet the requisites and are shortlisted will be notified.