Position Overview

The Volunteer Manager at KKCS drives the strategic direction and day-to-day management of the organisation's volunteer programs, ensuring they effectively support the needs of all service units. This role will oversee, monitor and support volunteer recruitment, onboarding, training, evaluation and retention, establishing a positive and compliant volunteer culture. Additionally, the role involves building data management systems to assess volunteer impact and engaging with community partners to expand support networks for KKCS.

This position requires a proactive leader with excellent organisational and interpersonal skills, capable of supporting colleagues, volunteers in curating good volunteer experiences and building community partnerships. The Volunteer Manager will play a crucial role in aligning volunteer contributions with KKCS's mission, fostering growth and recognition for volunteers, and ensuring program compliance and quality.

Key Duties & Responsibilities

1. Volunteer Management

1.1. Lead, develop, and implement volunteer management policies, processes, and culture across KKCS.

1.2. Lead, develop and build capability of KKCS staff to better manage volunteers in KKCS.

1.3. Build and maintain a pool of dedicated volunteers to support all KKCS service units.

1.4. Conduct needs analysis with service units, including risk assessment, role descriptions, and continuity planning.

1.5. Oversee volunteer recruitment, registration, screening, and interviews in collaboration with KKCS service units.

1.6. Coordinate onboarding programs in collaboration with KKCS service units.

1.7. Develop and oversee volunteer training and capability development programs.

1.8. Lead volunteer evaluation sessions and organise appreciation events.

1.9. Lead and implement risk mitigation strategies and plans in collaboration with KKCS service units e.g., ensure volunteer adherence to organisational guidelines, including the code of conduct by KKCS staff and volunteers.

2. Data management

2.1. Lead, establish, oversee and maintain IT systems for efficient volunteer data management.

2.2. Support KKCS staff in utilisation of the IT system for effective volunteer data management.

2.3. Oversee volunteer data tracking and analysis for impact evaluations.

3. Partnership Engagement

3.1. Lead engagement with internal and external partners to fulfill KKCS's volunteer needs.

3.2. Build and sustain a network of community partners to support KKCS services.

4. Other duties:

4.1. Fulfill any additional responsibilities and duties as assigned by the Supervisor and Centre Director.

Requirements

• Degree in Social Sciences or related field preferred.

• Minimum 5-7 years of relevant experience in Social Service or similar settings.

• Volunteering experience in social service or healthcare sectors.

• Proficiency in report writing and Microsoft Office applications.

• Strong interpersonal and leadership skills.

• Skilled in written and verbal communication.

• Creative, proactive, and resourceful.