Position Title: Front Desk & Clinical Assistant
Employment Type: Full-Time

Location: Bedok, Singapore
Salary Range: $2,100 - $5,000 per month (commensurate with experience)

About the Role:

We are looking for a bilingual, service-oriented individual to join Healthy Heart PTE. LTD. as a Front Desk & Clinical Assistant. This role supports both front-line service and administrative operations, ensuring the clinic runs smoothly each day.

The ideal candidate is organized, communicative, and passionate about patient care in a Traditional Chinese Medicine (TCM) setting. Basic computer skills are required, and being tech-savvy is a plus. We value those who are empathetic, friendly, and professional, with a strong grasp of customer service and TCM-related administrative duties.

Key Responsibilities:

• Welcome patients and manage front-desk operations including check-in, registration, appointment scheduling, and payment processing
• Handle phone, email, and walk-in inquiries in a prompt and courteous manner
• Support physicians during consultations or treatment sessions as needed
• Maintain accurate patient records and assist with administrative documentation
• Prepare and ensure cleanliness of consultation rooms and treatment areas
• Educate patients on basic clinic procedures and herbal medication instructions (under guidance)
• Assist with inventory tracking and ordering of clinic supplies and products
• Promote clinic services and participate in patient engagement initiatives
• Ensure the smooth daily running of the clinic by coordinating between front-of-house and clinical staff

Requirements:

• Previous experience in a TCM clinic or healthcare setting is an advantage
• Strong verbal communication and interpersonal skills
• Proficient in English and basic conversational Mandarin (to communicate treatment information effectively)
• Well-organized, detail-oriented, and capable of multitasking in a dynamic environment
• Demonstrates professionalism, reliability, and a proactive attitude
• Able to work independently and collaboratively as part of a team
• Customer-centric and committed to delivering a positive patient experience

Benefits

• Competitive salary up to $5,000 per month
• Opportunities for professional development and continuous learning
• Supportive and collaborative working environment
• Complimentary medical benefits and staff discounts on treatments and health products
• Assistance with work pass applications for eligible candidates

How to Apply

Interested candidates are invited to send their resume and cover letter to drXu@healthyheart.sg or WhatsApp +65 84676819. Please include "TCM Clinical Assistant Application" in the subject line.

Only shortlisted candidates will be contacted for an interview.

Join us and be part of a team committed to enhancing lives through the wisdom and practice of Traditional Chinese Medicine. We look forward to welcoming you to the Healthy Heart family.