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Duty Manager (Front Office)


30 BENCOOLEN PTE. LTD.
a day ago
Posted date
a day ago
N/A
Minimum level
N/A
Full-timeEmployment type
Full-time
30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Take a step to be a part of this great team as a Front Office Duty Manager. You will be fully responsible for managing the guest and customer journey and experience whilst ensuring compliance with all policies and brand standards.

You should be a people person who is courteous, service oriented, efficient and enjoys meeting, serving and leading a diverse team.

Job Highlights
  • 5-day work week
  • Career growth opportunities
  • Dynamic team

Job duties & responsibility
  • To provide general management support to all departments, monitoring guest satisfaction & feedback, ensuring guest safety and security
  • Supervise and delegate the daily shift activities of the department
  • Train and develop team members to provide excellent customer service. Ensuring all systems and operating equipment are in good working order
  • Comply with all policies, procedures and standards of the property
  • Conduct shift briefings
  • Represents Hotel operations in situation management/SITREP reporting and is expected to make critical decisions to ensure best possible guest experience
  • Handle all duties as assigned by the FOM/AFOM
  • To provide guests with accurate Hotel and Tourism information
  • Attend to all room sales and room reservation queries and requests
  • Create and update reservation records in accordance with booking confirmation
  • Managing daily payment transactions

Job Requirements
  • Minimum 2 years of relevant experience
  • Knowledge of handling PMS and payment systems
  • Excellent communication and interpersonal skills
  • Proactive team player
  • Customer oriented & positive working attitude
  • Strong analytical problem-solving skills
  • Able to start work on short notice or immediately

We thank you for your interest. We regret that only shortlisted candidates will be notified.
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JOB SUMMARY
Duty Manager (Front Office)
30 BENCOOLEN PTE. LTD.
Singapore
a day ago
N/A
Full-time

Duty Manager (Front Office)