Client Communication:

• Answer client inquiries and schedule appointments for pest control services.

• Provide excellent customer service by addressing client concerns and ensuring their needs are met.

• Maintain accurate client records and databases.

Scheduling and Dispatch:

• Coordinate and schedule appointments for pest control technicians.

• Dispatch technicians to service locations and provide them with necessary information.

• Monitor technician schedules and ensure timely completion of services.

Office Administration:

• Perform general office tasks such as filing, photocopying, scanning, and data entry.

• Manage office supplies and place orders when necessary.

• Assist in preparing invoices, quotation, and service agreements.

Record Keeping:

• Maintain accurate and organized records of service reports, client information, and invoices.

• Ensure compliance with regulatory and company record-keeping standards.

Billing and Payments:

• Process payments, issue invoices, and follow up on overdue accounts.

• Coordinate with the finance department as needed.

Support for Technicians:

• Assist pest control technicians with administrative needs, such as documenting service details.

• Ensure technicians have the necessary paperwork and materials for service calls.

Health and Safety Compliance:

• Assist in maintaining safety records and ensuring compliance with safety protocols.

• Coordinate safety training for field technicians as required.

Qualifications:

• Previous experience in office administration or customer service is advantageous.

• Basic computer skills, including proficiency in Microsoft Office and data entry.

• Excellent communication skills, both written and verbal.

• Customer-focused with a professional and friendly demeanor.

• Organized and detail-oriented.

• Ability to multitask and prioritize tasks effectively.

• Able to work independently

Working Benefits:

• 5 Day work week

• Medical covered

• Breakfast provided

Working Conditions:

• Typically works in an office environment.

• Need to be independent

• May require occasional communication with field technicians and clients.

• May involve occasional overtime or flexibility in work hours.