Roles and Responsibilities

The Administrative Assistant (Membership and Office Administration), focusses on supporting the day-to-day operations of Singapore Association of Social Workers (SASW). This role is responsible for providing comprehensive administrative support, with a strong focus on membership management, office coordination, and general administrative tasks.

1. Support Accreditation and Members Services Team

• Perform administrative tasks related to membership, including processing applications and renewals.
• Acting as the first point of contact for members, answering questions, and escalating issues as needed.
• Assisting in preparing and distributing membership-related materials, like newsletters or event announcements.
• Answering phone calls and emails: Handling inquiries and directing calls to the appropriate individuals.

2. Support Accreditation and Membership Projects and Programmes

• Support end-to-end administrative and logistical support for events.

3. General Administrative Duties

• Managing office supplies: Ordering and tracking inventory of stationery, cleaning supplies, and other office materials.
• Scheduling meetings and appointments: Coordinating calendars and ensuring effective communication.
• Maintaining files and records: Organizing and managing both physical and digital documents.

4. Office Maintenance Responsibilities

• Coordinating maintenance requests: Identifying issues, contacting vendors for repairs, and ensuring timely resolution.
• Maintaining office equipment: Ensuring proper functioning of photocopiers, printers, and other office equipment.
• Managing cleaning services: Overseeing the scheduling and performance of cleaning staff to maintain a clean and tidy workspace.
• Ensuring office safety: Identifying and addressing any safety hazards or concerns.
• Monitoring office air-conditioning, lighting and washroom conditions: Ensuring a comfortable and productive work environment.

Required Skills and Qualifications:

• Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, and Outlook.
• Good communication skills: Both written and verbal, for effective interaction with colleagues and vendors.
• Strong organizational skills: To manage multiple tasks and prioritize effectively.
• Attention to detail: For accurate record-keeping and documentation.
• Ability to work independently and as part of a team: To manage tasks efficiently and collaborate with colleagues.
• A positive attitude and willingness to learn: To adapt to changing priorities and embrace new challenges.