What will I be doing?

As the Assisant Manager, Osteria Mozza, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the customers always in mind.

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.

• Manage a portfolio of guests ensuring efforts are directed at capitalising all revenue generating opportunities.

• Contribute ideas and suggestions to enhance operational/ environmental procedures in the restaurant.

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.

• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

• Create an environment where everyone in the department is focus on "creating that special experience" to deliver exceptional customer service.

• Actively seek verbal feedback from guests and team members at each service period.

• Propose and implement actions to make improvements to guest service.

• Make sure all guests' requests and queries are responded to promptly and effectively while assisting on the floor each day.

• Be proactive towards guests, assisting them with any reasonable requests, and train all team member to anticipate guests needs.

• Ensure all standards for service delivery as identified in the Standard Operating Procedures Manual are consistently delivered throughout the department.

• Knowledgeable of Hilton departmental standards.

• Able to explain the standards to the team, assessing team members against these standards.

• Ensure that training on departmental standards is regularly conducted in the restaurant.

• Monitor standards through regular standards review checks.

• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.

• Implement and follow-through with improvements identified, adjust progressively to fit operation needs.

• Prepare rosters, leave plan and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.).

• Describe, assign and delegate duties and authority for the operation of the restaurant at all times.

• Understand the situation in other departments and their implications for your own department.

• Manage the departmental operation and acting where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.

What are we looking for?

Assisant Manager, Osteria Mozza in Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2 to 4 years manager position in celebrity chef, Michelin star restaurant operated in 5-star establishment or equivalent .

• Possess a valid food hygiene certificate.

• Upkeep with the fast moving F&B trend in the market.

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

• Able to work under pressure and deal with stressful situations during busy periods.

• Outgoing personality.

• Strong knowledge on Italian and French wines.

• WSET certification or similar wine education is preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!