The Operations and Campus Services Department at INSEAD ensures the smooth operation and management of the school's global campuses. It provides a range of essential services, including facilities management, catering, housing, and security, ensuring a comfortable and safe environment for students, staff, and visitors.

INSEAD is seeking a Senior Help Desk Executive to join our Operations and Campus Services Department. This is a full-time, permanent position based at our Asia Campus in Singapore. This position requires full on-site work arrangement and the working hours are Mondays to Fridays: rostered hours 7am-4pm and 10am-7pm.

About the job

Reporting to the Senior Manager of Operations, you will serve as the first point of contact for all visitors and telephone inquiries. In this front-facing role, you will interact with staff, faculty, MBA students, programme participants, and guests, ensuring a welcoming and professional experience. You will play a key role in delivering high-quality service and contributing to overall stakeholder satisfaction.

Your role within the team

• Manage main reception area and reception duties to ensure quality service is rendered to all stakeholders
• Manage requests by campus users and outsource teams through ServiceNow, prepare month-end reports and when required to liaise with Campus Services colleagues from other campuses to align processes
• Handle day-to-day Operations.Sg email enquiries and ensure proper response or escalation when necessary for any operational issues
• Create cardholders and troubleshooting of ID Badges issues by campus users in the card access management system (APACS) and liaise with other campuses for lanyards and badge updates
• Prepare departmental communications and ensure proper dissemination of content on One INSEAD, newsletter and email to reach INSEAD community and liaise with Communications department for submission
• Handle pre-planning of events and activities on campus with persons concerned and coordinates policies, procedures to ensure they run smoothly and in line with the internal code of practices
• Manage registration of visitors through the Visitor Management System (VMS) and coordinate issuance of car decal, vehicle transponder and liaising with Security on whitelist update in the Vehicle License Plate Recognition System (VLPR)
• Handle the room booking of Campus Services spaces by TimeEdit
• Create, archive and disseminate signages, notices, posters and liaising with Communications department for approval
• Handle asset tag printing and liaising with Residences, Restaurant, Fitness and Project manager on newly purchased and disposal furniture or equipment Campus Services Assets and prepare annual inventory stock take
• Work with Senior Manager, Operations in updating Campus Services handbook, guidelines, forms and provide training when required

The ideal candidate profile

• Education Qualification: Diploma holder and above.
• Minimum 2 years working experience in the service industry with experience in daily operations, administration and planning.
• Experience working in a coordination function for a school or similar function would be a plus.
• Microsoft Office, Word, Excel and general computer knowledge required.
• Excellent spoken and written English.
• Knowledge of building facilities & services or excel data analysis function such as PivotTable, Power Pivot/BI will be an added advantage.
• Good team player, attention to details, problem solver and open to suggestions & ideas.
• Takes initiative, solves problems on the spot, and strives to understand every client's unique needs, this role will empower you to deliver excellent service every day.
• Flexible, time management, ability to prioritise, sense of urgency, attention to details, firm, able to take on-the-spot decisions, independent.