Front Office Lead (Hotels)
RESORTS WORLD AT SENTOSA PTE. LTD.
3 days ago
Posted date3 days ago
N/A
Minimum levelN/A
Primary Responsibilities
Requirements
- Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
- Initiate and maintain effective coordination and communication within the Front Office and other departments, especially Housekeeping, to ensure seamless experiences for all guests
- Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests
- Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the resorts-wide sales opportunities
- Maintain the confidentiality of all guests and business practices of the Resort
Requirements
- Minimum Diploma in Hotels/Hospitality Management or its equivalent
- Minimum 2 years' experience in the hospitality industry, preferably in 5-star hotels
- Good interpersonal skills with effective multi-tasking, time management and problem-solving skills
- Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching
- Able to perform shift work, including weekends and public holidays
- Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
JOB SUMMARY
Front Office Lead (Hotels)
RESORTS WORLD AT SENTOSA PTE. LTD.
Singapore
3 days ago
N/A
Full-time
Front Office Lead (Hotels)