Front Office Specialist (Hotels)
RESORTS WORLD AT SENTOSA PTE. LTD.
3 days ago
Posted date3 days ago
N/A
Minimum levelN/A
Primary Responsibilities
Requirements
- Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
- Perform upselling with a sales attitude and be aware of the resort-wide sales opportunities
- Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests
- Be responsible for the maintenance of guest recognition programs, accurate guest recognition reports and handling of guests' complaints
Requirements
- Minimum GCE `O' Level or its equivalent
- Minimum 1 year of experience in customer service
- Good interpersonal skills with effective multi-tasking and time management
- Possess a warm, pleasant personality with good knowledge of local city streets, restaurants and major attractions
- Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
- Able to perform shift work, including weekends and public holiday
JOB SUMMARY
Front Office Specialist (Hotels)
RESORTS WORLD AT SENTOSA PTE. LTD.
Singapore
3 days ago
N/A
Full-time
Front Office Specialist (Hotels)