Assistant/ Manager, Customer Success (Mechanical Trained, Air-Con/ ACMV, Key account management)

Company highlights

• Be an expert of Sustainable solutions of CaaS
• Market leader of cooling as a Service in Asia
• Job stability for long-term career growth

Job Description

• Educate teams on contract clauses and site implementation.
• Provide monthly CaaS reviews and strategic support for customers.
• Monitor data and escalate issues.
• Conduct site visits, ensuring safety, tidiness, and brand integrity.
• Align incident management SOPs with customers.
• Run Customer Satisfaction surveys and report to management.

Requirement

• Bachelor's in Mechanical Engineering, or related field.
• 5-7 years in customer/account management; 1-3 years in CaaS or built environment.
• Data analytics and cooling systems knowledge (chillers, air-side, VAVs).
• Proficient in MS Teams, Excel, PPT, SharePoint & Forms
• Effective communication, problem-solving, and conflict management abilities.

If you are interested in this opportunity, submit your application now to find out more about this position.

Personal Reg No: R1980765 | EA License No: 02C3423