Job Description:

Location: Edgefield Secondary School, 36 Punggol Field, Singapore 828814

Contract Period:

• Primary: 1 June 2025 - 31 May 2026
• Optional Extension: 1 June 2026 - 31 May 2027 (at the Authority's discretion).

Working Hours:

• Mondays to Fridays:
  7:15 AM - 4:45 PM, or
  8:30 AM - 6:00 PM (inclusive of 1-hour lunch break).
• No service required on Saturdays, Sundays, and public holidays.

Scope of Services:

• Customer Engagement:
  Attend to student and staff queries.
  ‍♀️ Engage customers (students, parents, visitors, vendors) with quality service.
• Communication Management:
  Answer incoming calls and redirect as needed; take messages.
  Receive, log, and distribute letters and packages.
• Administrative Support:
  Maintain records of school-issued letters to parents.
  Keep updated schedules, directories, and event calendars.
  ✏️ Monitor and manage stationery inventory.
  Provide logistical support for school events.
• Student Monitoring:
  Record and communicate early release arrangements.
• Additional Duties:
  Assist with tasks assigned by School Management.

Qualifications & Skills:

• Technical Proficiency:
  Familiarity with Google Suite (Gmail, Calendar, Docs, Sheets, Slides, Forms).
  Proficiency in Microsoft Office (Word, PowerPoint, Excel).
  Ability to operate office equipment (copiers, fax machines).
• Multitasking:
  Handle queries from multiple channels (phone, email, walk-ins).
• Communication:
  Confidently communicate in English.

Experience:

• Prior customer service experience managing queries from diverse channels.
• Experience in a school environment is an advantage.