Assistant Front Office Manager - Copthorne King's Hotel
MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED
a day ago
Posted datea day ago
N/A
Minimum levelN/A
Operations
Leadership
Financial
Requirements
- Ensure a smooth operation and the highest level of seeking feedback on guest satisfaction and responding directly back to guests who experience any issues
- Strong & effective communication with all other departments
- Monitors efficiency levels in Front Office
- Ensures implementation of on-day rate strategies
- Maintains a brief record of all incidents (guest or employee) all findings (when on rounds) and all other relevant items pertaining to operations
- Ensures compliance with all Front Office policies, standards and procedures
Leadership
- Lead by example and operate with integrity and respect
- Exercise due diligence and role models the values and behavioral standards set by Management
- Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
- Focus on the mission and well-being of the department, hotel, and company
- Provide guidance and motivation to the Front Office team, creating an environment that allows colleagues to achieve job fulfilment and providing a path for career development
- Develop, implement and maintain new incentives for possible improvements and efficiency
- Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.
Financial
- Upselling, Room Revenue & Operation Auditing
- Monitor and assess revenue opportunities for the hotel, maximise red date conversion and keep team on track to meet Upsell Goal
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates
- Ensures credit compliance with all Front Office policies, standards and procedures
Requirements
- Relevant experience in same field for 3-5 years at similar capacity
- Able to work under pressure and adaptable to changes.
- Calm and patience in handling any tense situation.
- Great disposition
JOB SUMMARY
Assistant Front Office Manager - Copthorne King's Hotel
MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED
Singapore
a day ago
N/A
Full-time
Assistant Front Office Manager - Copthorne King's Hotel