JOB SUMMARY

The Assistant Manager, Supply Chain & Operations is responsible for leading and managing the Warehouse & Distribution functions to achieve goals and objectives, with a strong emphasis on providing quality customer service to both internal and external customers.

ROLE AND RESPONSIBILITIES

• Workflow and Infrastructure Redesign: Collaborate with the Manager to redesign warehouse workflow and infrastructure, integrating automation solutions to enhance efficiency within budget constraints.
• Team Leadership: Motivate and unite the warehouse team, fostering a positive and collaborative culture.
• Stakeholder Management: Maintain regular communication and reporting with stakeholders to ensure transparency and effective management.
• Daily Operations Management: Oversee daily operations including inbound, outbound, inventory, and returns with partners.
• Inventory Management: Manage inventory activities such as cycle counts, stock counts, handling of damaged or expired items, stock rotation, and maintaining safety stock levels.
• Discrepancy Resolution: Identify, resolve, and determine the root cause of inventory discrepancies and other related errors.
• Discrepancy Reporting: Report and investigate discrepancies between the system and partners' Warehouse Management Systems (WMS), ensuring timely submission of root causes and Corrective and Preventive Actions (CAPA).
• SOP Compliance: Ensure all operational processes and documentation adhere toStandard Operating Procedures (SOP).
• Customer Management: Manage enquiries and orders promptly, ensuring timely and professional communication.
• Operations & Incident Coordination: Collaborate with operations and transportteams to support order fulfillment and manage service-related incidents, ensuringproper escalation, resolution, and follow-up.
• Service Excellence & Improvement: Handle customer feedback, drive continuousimprovement in service quality, and support process and system enhancements tomeet service level expectations.

REQUIREMENTS

• Education: Diploma or Degree in Logistics/Warehouse Management or a relatedfield.
• Experience: Minimum of 5 years of relevant experience in Logistics and SupplyChain, with prior experience in supply chain and warehouse operations for thehealthcare sector.
• Knowledge: Strong understanding of Warehouse and Distribution Operations andProcedures, and familiarity with Warehouse Management Systems (WMS).
• Analytical Skills: Analytical and meticulous, with a keen eye for details andnumbers.
• Technical Proficiency: Proficiency in MS Office.
• Leadership Skills: Demonstrated ability to motivate and lead a team, fostering apositive work environment.
• Communication Skills: Excellent communication and interpersonal skills toeffectively manage stakeholder relationships.
• Organizational Skills: Strong organizational and multitasking abilities.

ADDITIONAL NOTES

• Working Hours: Mon - Thu 8.30am to 6.00pm, Fri 8.30am to 5.30pm.
• Location: 4 Pandan Ave.
• Medical & Dental Benefits, AWS & Performance Bonus.
• Transport from nearby MRT station