• Create, amend or cancel room reservations for guests, including group arrivals.

• Pre-assign rooms and monitor on departures.

• Coordinate with Housekeeping for the assignment and preparation of rooms for guest arrivals.

• Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.

• Assign the requested room type and perform room move according to guest requests.

• Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.

• Obtain guest particulars and update them, including guest preferences, in guest history.

• Perform foreign currency exchange and travellers cheques exchange in an accurate manner in accordance to hotel policies and procedures.

• Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.

• Post room charges for early check-in, late departures or for discrepancies in room rates.

• Post rebates for room charges, mini-bar consumption and other disputes claimed by guests, which have been agreed/ instructed by the Duty Manager.

• Coordinate with Banquet, Catering, Sales, Rooms Reservation and Credit departments for the updating or amendment of billing instructions.

• Perform cashier closure and any other cashiering duties.

• Perform pre-night audit functions.

• Follow-up on tasks and all outstanding matters to ensure that outstanding matters are resolved timely and according to guest requests.

• Provide information on Marriott Bonvoy programme.

• Enrol guests to the Marriott Bonvoy programme of the hotel.

• Assist guests with the preparation and updating of room keys.

• Extend warm welcome and provide directions and information to guests while at the lobby.