Job Description

• Provide operational and administrative support to ensure smooth day-to-day operations

• Perform routine monitoring to detect any issues

• Act as point of contact for enquiries, service requests and incidents

• Resolve basic issues according to standard operating procedures (SOPs) and follow through the escalation process as necessary

• Track all incidents to closure within service standards

• Perform data management and documentation duties to ensure accuracy of records

• Generate and prepare reports

• Source for viable vendors and request for quotation

• Identify opportunities for the automation of day-to-day operational processes such as data collection and

tracking

• Design and implement automation solutions

• Support ad-hoc duties and projects as assigned

Requirements

• Possess at least a diploma

• Excellent communication and writing skills

• Meticulous, excellent record keeping and documentation skills

• Good customer service skills

• Positive working attitude

• Willing to learn new skills

• Some background in IT preferred