Location:

About the role:

To achieve the timely and efficient delivery of Facility Management services to Client's staffs in Client's Sites and support of their business needs in accordance with the Service Levels and Key Performance Indicators.

What this job involves:

To deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environment.

Facility management

• To ensure the overall upkeep of the workplace environment including but not limited to cleaning, security, pest control, plants, repair and maintenance and etc.
• Ensured Key Operations Procedures are followed to ensure service standards are maintained.
• Assist to monitor the Office Facilities & Critical Environment
• Assist to report and schedule contractors for preventative maintenance to limit the downtime for all critical equipment.
• Assist to deal with emergency and arrange ad-hoc repair
• To follow established escalation procedures and incident reporting procedures
• Keep good communication with landlord and have the monthly meeting with Landlord.
• FM related small project management, and event supports.

Landlord management

• Customer Service / Client Relationships
  • Keep good communication with on-site stakeholders.
  • Preparing reporting as required including monthly report and CEM KPI review etc.
  • Regular collect client feedbacks and organize actions
  • Customer complaints handling.

Reception Front Desk Service

• Represent GEHC as front face of the office.
• To greet clients, handle telephone call, book conference room, office equipment.

Security management

• To coordinate vendor to maintain/repair security system and CCTV system.
• Responsible for Regional Badge Operation supporting ASEAN and Korea.

Badge management for SGP

• Other Security responsibilities including dawn raid and etc.
• Office equipment & environment management
  • Ensure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timely
  • Ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning service
  • To arrange office soft service. To purchase office consumption (paper, stationery and pantry stuff etc.) and deal with printing materials. To report and submit purchase request for client approval, purchase from approved supplier and ensure they are delivery on time with accurate quantity.
  • To handle confidential document destruction and document archiving.
  • Assist for the safe keeping confidential document such as bank license and related documents.

Vendor management

• To assist with the selection of the contractors .
• Monitor the contractor's works.
• Evaluate the contractors' service performance.
• Payment/ billing management
  • Assist to receive and verify the monthly statement. Allocate the expenses and prepare reports to client.
  • Responsible for GEHC PO and invoicing works, and JLL PO and invoicing works
  • To assist update premise pool/general pool allocation key on monthly basis.

Space management

• Assist to provide the accurate seating plan to support space management on monthly basis.

Interested? An ideal candidate would need to have the following qualifications

Desired experience and technical skills

Required

• University degree
• At least 2 years experience in Corporate Facilities Management role
• Strong interpersonal skills
• Proficiency in English (spoken and written)