Job Description

The shortlisted candidate is to ensure timely completion of medical reports and the medical information is released in accordance with the hospital policy.

Duties and Responsibilities

• Register and process medical report requests, including cashier function for medical report payment.Handle all email, phone and mail enquiries pertaining to medical reports.
• Follow-up with doctors on incomplete medical report requests.
• Execute administrative duties pertaining to all medical report requests.
• Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.
• Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.
• Conduct quality check on medical report before release.
• Any adhoc assignment as assigned by the supervisor.

Requirements

• Possesses minimally a Diploma education qualification.
• Preferably at least 1-2 years of experience in healthcare/hospitality/government industry with administrative or customer service experience.
• Proficient in Microsoft Outlook, Word and Excel.
• Excellent communication and interpersonal skills.
• Service oriented and customer focused.
• Positive working attitude, team player and willing to learn.