[What the role is]

The Quality Assurance Branch (QAB) of the Service Assurance Department ensures quality, consistent and citizen-centric delivery of operations and services through assurance checks and audits. QAB is looking for an independent, mature and resourceful individual to join the team.

[What you will be working on]

The key responsibilities of this role would be to raise the level of assurance within NEA through outsourced operational audits. The incumbent will be expected to undertake the following areas of work:

• Execute and track the progress of Operational (Ops) Audits of NEA's processes conducted by outsourced auditor, to ensure timely completion of audits as per work plan and/or as requested by management to ensure internal controls and checks on NEA's operations are in place.
• Coordinate, facilitate and liaise with auditor and division's / department's (auditee's) appointed point-of-contact on all ops audit-related matters to ensure progress of audit work.
• Review audit reports and presentations submitted by auditor.
• Monitor the completion of action plan to ensure adequacy and timeliness of follow-up by the auditees.
• Conduct follow-up checks after the completion of each ops audit by validating department's action plans and ensure that corrective actions were taken to rectify findings within a specified timeframe.
• Review auditor's work papers and facilitate the certification and processing of invoices to ensure timely payment upon audit completion.
• Assist in managing and tracking ops audit budget.
• Assist in the development of operational audit plan, including making recommendations on the processes to be audited based on associated criteria.
• Update and maintain ops audit databases and records.
• Review ops audit work processes for work efficiency and timely delivery.

[What we are looking for]

The job might be for you if you possess the following:

• Good analytical, reasoning and creative thinking skills.

• Meticulous and have a keen eye for details.

• Strong report writing, communication and interpersonal/facilitation skills.

• Strong preference for use of technology to improve work processes.

• Organised, able to multi-task and meet deadlines.

• Able to understand internal control concepts, corporate governance and risk management issues.

• Prior experience in internal audit and/or knowledge of audit procedures, including planning, techniques, test and sampling methods involved in conducting audits and/or business process review would be advantageous.

• Able to work in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Assistant-Manager---Manager--Service-Assurance-Department-_JR-10000032924-1