Assistant Manager/Manager (Quality Service Department)
Job post no longer accepts applications
![Company logo (non-clickable)](/_next/image?url=%2Fapi%2Fimageproxy%3Furl%3Dhttps%3A%2F%2Fstatic.mycareersfuture.gov.sg%2Fimages%2Fcompany%2Flogos%2F8959f8241da3d4918da46c2b163f4576%2Fnational-environment-agency.png&w=3840&q=75)
National Environment Agency
2 months ago
Posted date2 months ago
N/A
Minimum levelN/A
You will be part of the Quality Service Department to handle appeals, feedback and enquiries related to public health issues. It is a fast-paced environment that would require the ability to manage multiple priorities at the same time.
You will be responsible for the following:
Requirements:
As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HBD-HUB/Assistant-Manager-Manager--Quality-Service-Department-_JR-10000031241
You will be responsible for the following:
- Draft and/or vet reports and replies for feedback, appeals and enquiries to ensure that they comply with standard operating procedures and service standards;
- Handle service-related matters pertaining to the Public Health pillar;
- Handle difficult customers and effect service recovery where necessary;
- Track and analyse the volume, nature and trend of feedback and appeals received;
- Propose corrective actions, changes and improvements to processes so as to improve customer service and satisfaction
Requirements:
- Keen interest in environmental public health
- Excellent communication and interpersonal skills
- Excellent writing skills
- Strong leadership skills and a good team player
- Proficient in Microsoft Office applications
As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HBD-HUB/Assistant-Manager-Manager--Quality-Service-Department-_JR-10000031241
JOB SUMMARY
Assistant Manager/Manager (Quality Service Department)
National Environment Agency
![Company logo (non-clickable)](/_next/image?url=%2Fapi%2Fimageproxy%3Furl%3Dhttps%3A%2F%2Fstatic.mycareersfuture.gov.sg%2Fimages%2Fcompany%2Flogos%2F8959f8241da3d4918da46c2b163f4576%2Fnational-environment-agency.png&w=3840&q=75)
Singapore
2 months ago
N/A
Full-time