Senior Assistant Manager, Surgical & Specialised Services(6164) - Alexandra Hospital
![Company logo (non-clickable)](/_next/image?url=%2Fapi%2Fimageproxy%3Furl%3Dhttps%3A%2F%2Fstatic.mycareersfuture.gov.sg%2Fimages%2Fcompany%2Flogos%2Feb4d3bf3c4e6ee575c558facdef6ef46%2Fnational-university-health-system.png&w=3840&q=75)
National University Health System Pte. Ltd.
13 days ago
Posted date13 days ago
N/A
Minimum levelN/A
Manage service point operations assigned
Partner Head, Ops & Admin in achieving patient / caregiver satisfaction targets
Involvement in Campus development workshops and planning.
Participate in committees and other tasks as assigned.
Requirements
• Degree in any discipline with minimum 3 years' work experience in Healthcare industry
• Healthcare operational experience will be advantageous
• At least 4 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint
If the role sounds interesting to you, please contact careers_alexandra@nuhs.edu.sg to understand more on the role. Please indicate the position that you are interested in the subject heading
*Only Singapore Citizens and Singapore Permanent Residents may apply.
- Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Clinic Nurse Manager, Clinicians, Allied Health Professionals and other stakeholders to solve system and process problems.
- Ensure that system and processes are in accordance to SOP to create a positive experience for patients along the continuum of care.
- Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
- Ensure that workflows for new and existing services are reviewed, optimised and streamlined.
Partner Head, Ops & Admin in achieving patient / caregiver satisfaction targets
- Responsible for devising innovative services to continually improve service levels and delight patients.
Involvement in Campus development workshops and planning.
- Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met.
- Manage Service Associates (SAs) providing services in service points, as the Reporting officer
- Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
- Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
- Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
Participate in committees and other tasks as assigned.
Requirements
• Degree in any discipline with minimum 3 years' work experience in Healthcare industry
• Healthcare operational experience will be advantageous
• At least 4 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint
If the role sounds interesting to you, please contact careers_alexandra@nuhs.edu.sg to understand more on the role. Please indicate the position that you are interested in the subject heading
*Only Singapore Citizens and Singapore Permanent Residents may apply.
JOB SUMMARY
Senior Assistant Manager, Surgical & Specialised Services(6164) - Alexandra Hospital
National University Health System Pte. Ltd.
![Company logo (non-clickable)](/_next/image?url=%2Fapi%2Fimageproxy%3Furl%3Dhttps%3A%2F%2Fstatic.mycareersfuture.gov.sg%2Fimages%2Fcompany%2Flogos%2Feb4d3bf3c4e6ee575c558facdef6ef46%2Fnational-university-health-system.png&w=3840&q=75)
Singapore
13 days ago
N/A
Full-time