This role is required to lead the academic arm of the Undergraduate Programmes Office in the critical function of programme management and development, stakeholder engagement and support to Management:

PROGRAMME MANAGEMENT AND ADMINISTRATION

• Oversee management and operations relating to graduation certificates and awards, scholarships, grants, and student aid
• Oversee the management and reporting for various accreditations
• Responsible for student discipline by collaborating with the School Academic Integrity Office to investigate academic violations and student misconduct

UPO OFFICE ADMINISTRATION

• Review, recommend, and drive process improvements to academic operations in terms of structure, systems, programme implementation, and digital transformation initiatives
• Oversee UPO Finance and HR tasks
• Oversee the conceptualization, development and implementation of new policies and guidelines for good data and office governance

STAKEHOLDER ENGAGEMENT

• Oversee the analytics and reporting for management and institutional decision-making
• Act as liaison between school and students, faculty and university administration
• Engage and connect with stakeholders - serve as conduit for student, faculty and industry partner feedback on academic matters

ADMISSIONS MANAGEMENT

• Oversee the processes of applications, offers, and matriculation of students into NBS programmers
• Collaborate with Assistant Director (Student Services) on outreach and marketing efforts.

SUPPORT TO ASSOCIATE DEANS

• Work with UPO Lead and Associate Deans to drive academic initiatives and operations of the NBS Undergraduate Programmes Office

REQUIREMENTS:

• A Bachelor's degree from a recognized university with at least 8 years of relevant working experience, preferably in the education sector
• Prior experience in a relevant administrative role in an institution of higher learning will be advantageous
• Strong people management and leadership skills; Supervisory experience is required
• Excellent interpersonal and communication skills, both verbal and written
• Self-motivated, resourceful and flexible in adjusting and responding to changing priorities
• Ability to work independently and as a team; personal initiative and team spirit in the effective implementation of projects
• Ability to manage multiple stakeholders, multi-task and deliver with quality and timeliness
• Strong analytical and problem-solving skills, planning and organizational abilities
• Organised and meticulous with an eye for details
• Proficient in Microsoft Office applications

Hiring Institution: NTU