This position is part of the academic arm within the Undergraduate Programmes Office (UPO) and is required to lead and support the daily operations in UPO, enhancing the overall NBS student experience.

Responsibilities:

• Liaise with internal stakeholders to work out business streaming arrangement (specialisation capacity and system setup)
• Provide streaming updates and reports to management
• Process students' requests to change programme, manage appeals and provide recommendations
• Reviewing and approving Students' Leave of Absence applications
• Review, provide advisory to all matters relating to candidature matters and assess any anomalies in progression pathways.
• Referral to respective support as and when necessary, such as UPO Student Care Team
• Process Re-admission, withdrawal and termination student matters
• Responsible for all freshmen credit transfer annually
• Review, evaluate and provide advisory on course exemption matters
• Provide support at bi-annual Course Registration exercise
• Provide academic advisory to students
• Support ad hoc projects, events, and outreach activities.

Requirements:

• A Bachelor's degree from a recognized university
• Possess minimum 3 to 5 years of relevant working experience, preferably in the education sector
• Prior experience in a relevant administrative role in an institution of higher learning will be advantageous
• Strong people management and leadership skills; Supervisory experience is required
• Influencer with good interpersonal and communications skills to work well with people collaboratively
• Self-motivated, resourceful, and flexible in adjusting and responding to changing priorities
• Ability to work independently and as a team, personal initiative, and team spirit in the effective implementation of projects
• Ability to manage multiple stakeholders, multi-task and deliver with quality and timeliness
• Strong analytical and problem-solving skills, planning and organizational abilities
• Organised and meticulous with an eye for details
• Proficient in Microsoft Office application

Hiring Institution: NTU