Senior Assistant Manager, IT Services [LKCMedicine]

Manage a data services portfolio and associated projects by aligning to the IT strategy
Identify opportunities for optimization, redesign, or process improvement of data services
Monitor system health and performance based on key metrics to detect potential issues that may affect the user experience of data services
Work with vendors and teammates to provide administrative/operational support across data services as needed
Partner with stakeholders, vendors, and IT management to align to the IT strategy for new and existing data services to create system roadmaps and business processes related to data services
Analyze and compile the various needs, concerns, and expectations of stakeholder groups in planning for enhancement and operations of new and existing data services
Contribute to a strong technical culture among the IT team and vendors that emphasizes technical excellence, continual stakeholder engagement, agility, strong security, and frictionless user experiences
Manage maintenance outsourcing and contract agreements; Implement and monitor standards around scope management, financial management, and service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact and reduce costs
Provide regular actionable updates on ongoing projects and operational matters/issues related to data services
Assist in drafting and reviewing relevant policies and procedures, and documentation for effective management of new and supported data services
Implementing and monitoring for compliance with relevant policies and procedures
Assist in the budgeting for projects and operations related to data services
Assist in the preparations of data services for IT audits and any other tasks that may be assigned by the reporting officer

Requirements:

Bachelor's degree in Computer Science, Information Technology, or similar with related industry experience
5 years of working experience with a minimum 2 years in either data analytics, data engineering, or database administration/design
Working knowledge of database technologies (e.g. MySQL, MSSQL, PostgreSQL, Oracle) and agile project methodology
Proven collaboration and communication skills
Proven ability to work under pressure, independently and in teams
Working knowledge or certification in visualization tools (e.g. Qlik, PowerBI) and data pipeline tools (eg Denodo, Snowflake) will be an advantage

Hiring Institution: LKC

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JOB SUMMARY

Senior Assistant Manager, IT Services [LKCMedicine]

NTU (Nanyang Technology University- Main Office-HR)

Singapore

5 months ago

N/A

Full-time