This role supports Senior Management and the Head of Department in overseeing the planning and execution of the Community Relations team's operations, with a focus on strengthening volunteer management, alongside fundraising, communications, and events, in line with the organisation's strategic objectives.

Working with the Head of Department, the role helps set the overall direction for the Community Relations team, strengthens systems and processes, and monitors staff performance across key areas. These include Volunteer Management, Fundraising, Media & Communications, and other assigned projects.

Strong cross-functional collaboration and stakeholder management skills are central to the role. By working closely with Senior Management, internal teams, and external stakeholders, the role ensures high-quality execution and the successful achievement of organisational objectives within agreed scope, timelines, and budgets.

Job Responsibilities

• Develop and drive a volunteer strategy aligned with Epworth's vision, mission, and organisational priorities.

• Establish and implement volunteer recruitment, engagement, retention, and recognition strategies in line with organisational requirements.

• Review, strengthen, and operationalise volunteer management policies and processes, including training, development, programme evaluation, feedback, and continuous improvement of volunteer-led services.

• Develop and implement risk mitigation measures and volunteer continuity plans as part of Epworth's broader business continuity framework.

• Leverage IT systems and digital solutions to strengthen volunteer data management, analysis, and impact measurement.

• Build, sustain, and deepen partnerships with SSAs, community stakeholders, corporate partners, and government agencies to enhance volunteer engagement.

• Monitor volunteer management trends and emerging best practices, translating insights into innovative and effective volunteer engagement strategies.

• Co-ordinate, develop and support the implementation of relevant training programmes to enhance volunteer capabilities, improve volunteer engagement and volunteer retention.

• Work closely with all departments to co-ordinate volunteer needs and contributions.

• Collaborate closely with Media & Communications and Donor Management teams to drive marketing efforts and support for fundraising initiatives (e.g. events, engagement sessions).

Job Requirements

• Bachelor/Diploma in Mass Communication/Business with at least 5 to 7 years' relevant experience.

• Experience in fundraising and/or volunteer management is mandatory.

• Good understanding of the social service and/or non-profit sector.

• Strong interest in community work.

• Self-starter, able to work outside office hours on occasion.

• Strong leadership and problem-solving qualities.