Assistant Manager, After Sales

Our client is a distinguished Global Engineering & Power Solutions Group with a massive footprint across the industrial and maritime sectors. Recognized as a market leader in high-performance engine technology and integrated energy solutions, the group is celebrated for its commitment to sustainability and operational excellence.

Their Singapore Regional Headquarters serves as the vital hub for Asia-Pacific operations. This role offers a career-defining opportunity for a meticulous operations professional to manage complex international order processing and logistics coordination, ensuring the seamless delivery of high-value parts and services to a global network of partners.

Roles and Responsibilities: The Senior Executive is responsible for managing the end-to-end order fulfillment cycle, coordinating international shipments, and providing comprehensive administrative support to the After Sales division.

Key responsibilities include (but are not limited to):

• Global Order Management: Process complex orders from regional distributors and customers, ensuring accurate data entry into global ERP systems.
• Supply Chain Coordination: Manage purchase orders and shipping instructions with international vendors and various global regional headquarters (Europe, Americas, etc.).
• Logistics & Documentation: Coordinate shipments with warehouse and shipping departments; prepare all necessary certifications and documentation for international transit.
• Financial Oversight: Liaise with the Accounting Department to manage vendor payments and perform rigorous follow-ups on outstanding receivables from distributors.
• Claims Management: Investigate distributor claims regarding shortages, defective parts, or mis-supply, and facilitate credit note issuance upon approval.
• Operational Reporting: Prepare detailed sales reports and graphical analysis to assist management in tracking performance and trends.
• Leadership & Onboarding: Guide and mentor junior administrative executives to foster best-in-class operational training practices.
• Stakeholder Relations: Act as a professional point of contact for incoming inquiries, maintaining the group's reputation for high-standard customer service.

Skills & Requirements:

• Education: Minimum Diploma in Business Administration, Mechanical Engineering, or a related field.
• Experience: At least 4 years of experience in Sales Administration or Logistics within a technical or industrial environment.
• Technical Skills: Highly proficient in Microsoft Excel (Advanced: V-Lookup and Pivot Tables) for complex data management.
• Communication: Fluency in both English and Chinese is required to facilitate communication with a diverse regional & Chinese-speaking stakeholder base.
• Soft Skills: Meticulous attention to detail with the ability to multitask and prioritize a heavy workload under tight deadlines.
• Professionalism: High sense of integrity and a responsible attitude, with the ability to project a positive and professional image to external clients.

Location: West, Singapore

Interested candidates kindly forward your CV to jo.cheng@peoplesearch.jobs (Cheng I-Tien, Reg No: R23116744). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

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