HR Payroll and Operations Assistant Manager

The Payroll & Operations Assistant Manager is responsible for overseeing end-to-end payroll administration and supporting HR operational excellence across the organization. This role ensures accurate payroll processing, compliance with statutory requirements, and efficient execution of HR operational processes throughout the employee lifecycle.

Job Description & Requirements

Payroll Management

• Manage end-to-end payroll processing, including monthly payroll runs, adjustments, reconciliations, and statutory submissions
• Ensure timely and accurate processing of salaries, bonuses, claims, deductions, and reimbursements
• Oversee work pass administration, including renewals, cancellations, and related reporting
• Ensure payroll practices comply with employment laws, tax regulations, and internal policies
• Prepare payroll reports and analyses for management, audits, and regulatory purposes
• Liaise with external vendors, payroll providers, and government agencies as required

HR Operations

• Oversee HR operational activities across the employee lifecycle, including onboarding, offboarding, and employee movements
• Maintain accurate and up-to-date employee records in HR systems and personnel files
• Support the implementation and administration of HR policies, procedures, and operational workflows
• Prepare HR operations-related communications and documentation for employees and stakeholders
• Manage employee claims, benefits administration, and government grants or subsidies
• Manage the end-to-end process for Practising Certificate application and renewal
• Prepare operation related budgets

Systems & Process Improvement

• Maintain data accuracy and integrity across HR and payroll systems
• Review payroll and HR operational processes to identify gaps, risks, and improvement opportunities
• Support HR system enhancements, configuration changes, and system efficiency initiatives
• Ensure HR systems and processes remain compliant with statutory regulations and internal governance requirements

People Management & Leadership

• Lead, coach, and supervise HR payroll and operations team member to ensure consistent service delivery
• Allocate work, set priorities, and monitor performance to meet operational deadlines
• Provide guidance and training to team members on payroll processes, HR policies, and compliance requirements
• Support team development through performance feedback, coaching, and knowledge sharing
• Act as an escalation point for complex payroll and HR operational issues

Job Requirements

• Bachelor's degree in Human Resources, Business Administration/Management, Information Technology, or related discipline
• Minimum 6 to 7 years of relevant experience in payroll and HR operations, preferably from a professional service environment
• Strong working knowledge of payroll legislation, statutory compliance, and HR operational processes
• Hands-on experience with HRIS and payroll systems
• Proven people-management or team-lead experience
• High attention to detail with strong analytical and problem-solving skills
• Ability to manage confidential information with discretion and professionalism
• Strong stakeholder management and communication skills, with experience supporting senior professionals and partners