Responsibilities

• Manage service point operations assigned

• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems

• Work with other department managers to ensure a positive experience for patients along the continuum of care

• Ensuring facilities are patient friendly and safe

• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets

• Responsible for devising innovative services to continually improve service levels and delight customers

• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached

• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business

• Manage a group of non-nursing staff providing services in service points.

• Conduct appraisals for non-nursing staff

• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.

• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.

• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems

• Participate in committees and other tasks as assigned

• Job rotations to other operational areas after 3 years

Requirements

• Degree in any discipline with minimum 3 years' work experience in Healthcare industry

• Healthcare operational experience will be advantageous although not necessary

• At least 2 years of experience in managing frontline staff

• Analytical, quantitative with strong communication skills (written and verbal)

• Proficient in Microsoft Word/Excel/Powerpoint.

To find out more about this opportunity, please contact Lionel Liew at lionel.liew@gmprecruit.com.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

This is in partnership with the Employment and Employability InstitutePte Ltd ("e2i").

e2i is the empowering network for workers and employers seekingemployment and employability solutions. e2i serves as a bridge between workersand employers, connecting with workers to offer job security throughjob-matching, career guidance and skills upgrading services, and partneringemployers to address their manpower needs through recruitment, training, andjob redesign solutions. e2i is a tripartite initiative of the National TradesUnion Congress set up to support nation-wide manpower and skills upgradinginitiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd's PDPA and e2i's PDPA .