The Admin Assistant is responsible for on-time shipments of replacement and/or repaired customer products according to company service level guidelines. He/she is to set customer expectations and maintain customer relationship through RMA process, providing status and expectation setting.

Job Description

• Support day-to-day Service operations such as Receiving & Shipping to Internal and External including RMA Returns.
• Maintain and update RMA logs to track claim data (i.e. Reseller/Dealer, arrival date, serial #, product code, reason for return, costs, etc.)
• Monitor RMAs throughout exchange/repair cycle to ensure quick turnaround time
• Document and update all current RMA processes, with constant attention to measurable and continuous improvement
• Maintain an outstanding RMA report, providing status updates to management when requested
• Help in reviewing records and information to enhance on work processes and procedures
• Establish and communicate RMA data to customer, as required, for customer claims and product returns
• Assist with customer's inquiries, concern, complains and RMA request on products and services
• Follow up with customers to arrange the return of outstanding RMAs
• Control of returns materials storage within RMA receiving area and accurately entered into system as required.
• Conduct and assist in RMA inventory count and stock inventory management.
• Conduct weekly / monthly cycle count and assist to verify stock discrepancies.
• Maintain warehouse safety and housekeeping per 5S principles

Requirements

• Minimum GCE 'O' Level qualification
• Min. 1 years of relevant working experience
• Basic knowledge in Microsoft Word, Excel
• Good verbal & written communication skills
• Must be well organised and ability to prioritize
• Team player