To ensure smooth onboarding process and agency movement process for AIA sales channels, conducting and reviewing agent's fit and proper assessment.

Be up-to-date and well-versed with regulations pertaining to Agent onboarding, fit and proper requirements. Support the team in day-to-day tasks (provision of data/reports).

Responsibilities:

Onboarding and Agency Movement

• Manage the end-to-end onboarding process for new agents, including due diligence, reference checks, and successful integration.
• Maintain up-to-date knowledge and compliance with regulations, onboarding requirements, and Fit and Proper guidelines.
• Lead and facilitate onboarding sessions, ensuring timely progress and follow-up on applications in the pipeline.
• Ensure prompt follow-up and resolution for pending applications.
• Oversee timely creation of agency and agent codes and accurate filing of onboarding documentation.
• Consolidate and report agent statistics (e.g., demographics, adverse records).
• Monitor and track agents with adverse records or under observation.
• Provide timely support for processing agent movements within the organization.
• Prepare payment files related to onboarding and representative activities.
• Identify opportunities to streamline and enhance onboarding processes.

Others

• Update agents' particulars and details accurately and promptly.
• Assist with MAS and GIA license registrations for agents.
• Support the annual Fit and Proper exercise.
• Manage agent code creation and maintenance for other business divisions.
• Generate reports and perform data analysis as required.
• Assist with FC migrations across entities when necessary.
• Conduct gap analysis and ensure SOPs are updated regularly.
• Provide weekend month-end support when the last day of the month falls on a weekend.
• Perform UAT and post-implementation checks for recruitment-related platforms.
• Participate in ad hoc projects and assignments as directed by the Manager.

Requirements:

• Diploma/Degree
• At least 2-5 years of operations related role
• Good knowledge of Microsoft Office (Excel and word)
• Good communication and interpersonal skills
• Good team player
• Independent