Responsible for implementing business plans relating to staff control, handles people issues, performs store-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back office support. He/she is responsible for the recruitment, training and motivating staff, and assisting the outlet manager in day-to-day activities of an outlet.

Responsibilities:

Business Operations

• Assist Outlet Manager in the overall management of the outlet
• Coordinate daily roster and supervise attendance
• Supervise and coordinate, pre-meal meeting conducted with staff daily
• Project and order daily required supplies
• Provide co-ordination and services for both kitchen and service.
• Provide suggestions or develop new SOP to improve on operation.

People Management

• In-charge of recruitment, selection and training of new hires
• Monitor and manage the staff performance including punctuality, customer service and food quality
• In-charge of overall supervision of the outlet/restaurant
• Facilitate innovation and lead staff to implement change

Customer Service

• Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience
• Ensure and maintain service quality and professional etiquette
• Customer feedback management

Adhering to Quality and Standards

• Examine food and beverage preparation
• Ensure quality control for food and service

Skills/Qualifications:

• At least 5 years of relevant experience in F&B restaurants
• Minimum 'O' level or Graduate Diploma in any field/Diploma/Advanced/Higher/ in F&B service or equivalent
• Willing to be involved in hands on operations