Summary:

• Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times.

• Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing resources.

• Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

• To be highly visible throughout the operation in guest contact areas.

• Checks the accuracy and transmission of reports and cooperates with Sales and Marketing in planning forecasts.

Duties & Responsibilities:

• Responsible for greeting and fond farewell for VIP and special attention guests.

• Resolve guest complains in a timely manner and respond on time to any complaints.

• Participate in interacting with guests and ensuring that shift duties are handled by front desk Employees.

• Handling of guest security and creating functional emergency procedures.

• Ensures that all associates under Front Office department have updated job descriptions, appraisals and are given clear development opportunity guidelines.

• In coordination with the Human Resources Department, ensures that Front Office associates undergo adequate training and that it is carried out in their day-to-day activities.

• Produces all department budgets and develops strategies to ensure they are achieved.