We are looking for an Operations Manager/Assistant Manager who is excited about reshaping private healthcare, and who is comfortable with taking ownership of his/her ideas and initiatives. The role would work closely with the Director of Operations, as well as stakeholders including specialist doctors and clinic personnel.

Scope:

• Contribute to the formulation of the organisation's strategic objectives and its translation into operational plans, programmes, budget and execution. This includes:

1. Designing and implementing operational policies and procedures to ensure that specialist clinics are efficient, effective and delivers the best possible stakeholder experience;
2. Overseeing the Planning and Control of specialist clinics;
3. Establish, monitor and analyse data and performance metrics to identify areas for improvement and develop strategies to address them.

• Lead initiatives to drive growth of specialist clinics.
• Facilitate integration and synergies of workflows across clinics.
• Develop talent identification, engagement and performance management strategies to maintain a differentiated patient-facing team.
• Assist in new clinics licensing and set-up.
• Develop and maintain effective communication and information-sharing systems within the organisation and with external stakeholders.
• Any other ad-hoc duties as required or assigned.