Company Profile

Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient's health journey. Serving a diverse community, they are committed to innovation, collaboration, and using technology to deliver person-centered, holistic care. Awarded as one of the Best Employers in 2025 , they are looking for qualified individuals to join their dynamic environment dedicated to improving lives within the community.

Work Location: Central

Working hours: Monday to Friday, 8.30am to 6.00pm

Key Responsibilities

• Oversee day-to-day activities of assigned service locations.
• Manage front-desk functions, administrative workflows, and operational matters, collaborating closely with nursing leaders and other partners to troubleshoot and optimize processes.
• Coordinate with leaders from other departments to ensure seamless patient experiences across care touchpoints.
• Maintain a safe, welcoming, and patient-centric environment within the facilities.
• Support operational and administrative managers in meeting customer service performance indicators.
• Drive service innovation initiatives aimed at enhancing service quality and exceeding patient expectations.
• Work with clinical leaders to develop and execute business strategies to meet service volume goals and financial objectives.
• Lead budgeting efforts, monitor financial performance with clinical heads, and support new service development.
• Supervise a team of non-clinical staff working within service points.
• Conduct performance evaluations for non-clinical team members.
• Ensure non-clinical staff receive appropriate onboarding, training, and development to perform effectively.
• Lead recruitment, engagement, and retention efforts to build a stable and motivated workforce that consistently delivers strong customer and business results.
• Facilitate effective communication between management and staff, ensuring timely updates, issue escalation, and solution recommendations.
• Participate in committees and contribute to department-wide initiatives as assigned.
• Undertake rotational assignments to other operational units every three years.

Requirements

• Bachelor's degree in Business Administration or other fields, with at least 3 years of work experience in a managerial capacity within the healthcare sector.
• Minimum 2 years of supervisory experience leading frontline staff.
• Strong analytical abilities, numerical competency, and excellent written and verbal communication skills.

Your recruiter: WhatsApp your CV/resume to Celine at 8977 7051 for a quicker response.

You may also drop your resume via email to celinechan@envirodynamics.com.sg - only shortlisted candidates will be notified.

Celine Chan I Reg. No: R21103433

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285