We are seeking an experienced Assistant Manager or Manager, Claims to join our dynamic team at HL Assurance Pte Ltd. In this full-time role, you will be responsible for managing claims processing and handling for our insurance and superannuation clients . Your expertise will be crucial in ensuring efficient and accurate claims management services.

Job Responsibilities:

• Manage commercial claims, including but not limited to Fire, Engineering, Public Liability, WICA, Bonds, ensuring accurate and timely processing within stipulated turnaround times.
• Access policy liability, compute and determine claims amount payable based on policy cover and management guidelines.
• Ensure claims handling conforms to standardized processes and utilizes shared service functions appropriately.
• Review individual claims regularly to maintain timely reserves and records in line with HLAS claims controls and standards.
• Conduct file reviews or audits as needed and assist in resolving identified issues.
• Study claims history and escalate abnormalities or repeated complaints to superiors.
• Identify claims trends and developments and communicate their potential impact on the insurance portfolio.
• Provide input to underwriters regarding potential or existing insureds' claims experience.
• Ensure compliance with regulations and HLAS claims control standards and protocols.
• Review existing work processes to streamline and improve operational efficiency
• Develop strong relationships with intermediaries, insureds, and government bodies.
• Contribute to roundtable discussions for new product development and suggest improvements to claims handling procedures for enhanced customer experience.
• Support relevant tasks, projects, or initiatives to broaden skills and organizational understanding.

Job Requirements:

• Minimum Diploma or Degree and certified in General Insurance (BCP, PGI & ComGI).
• At least 5 years of hands-on experience in commercial claims and insurance processes.
• Proficient in MS Office applications.
• Strong analytical thinking and problem-solving abilities. Proficient in financial assessments of claims, data interpretation and decision-making. Meticulous with high attention to detail.
• Customer-oriented with excellent communication, presentation and interpersonal skills. Skilled in client and intermediary management. Flexible and able to influence others effectively.
• Demonstrates strong time and workload management. Self-starter with planning and achievement orientation. Focused on productivity and continuous improvement.
• Able to work independently and collaboratively within a team environment.

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive healthcare and insurance benefits
• Opportunities for professional development and career advancement
• Collaborative and supportive team environment

About us

HL Assurance Pte Ltd is a leading insurance provider in Singapore, offering a wide range of insurance and superannuation products and services to individuals and businesses. With a strong focus on innovation and customer-centricity, we are committed to delivering exceptional experiences and solutions to our clients. Join our team and be a part of our continued growth and success.

Apply now to begin your journey with HL Assurance Pte Ltd.